SHIPPING & REFUND POLICY

 

This Shipping & Refund Policy applies to purchases made through LuxVia Logistics and the LuxVia Courier Academy.

 

DIGITAL PRODUCTS AND COURSES

 

Digital products, online courses, downloadable materials, and educational resources do not require physical shipping. Customers will receive access electronically through the website, member account, download link, or email after payment is successfully completed.

 

Access instructions are generally delivered immediately but may take up to 24 hours. Customers who do not receive access should contact luxvialogistics@gmail.com for assistance.

 

Because digital products provide immediate access to proprietary educational content, all digital-product and course purchases are final once the materials have been accessed, viewed, or downloaded.

 

A refund request may be considered only if:

 

• The customer was charged more than once for the same purchase.

• A technical issue caused by LuxVia prevents access and we cannot resolve it.

• The customer requests cancellation before accessing or downloading any course materials.

 

Eligible refund requests must be submitted within 7 calendar days of purchase. Completing part of a course, changing your mind, not having time to participate, or failing to use the purchased materials does not qualify for a refund.

 

PHYSICAL PRODUCTS

 

Physical orders are generally processed within 2–5 business days, excluding weekends and holidays. Shipping time begins after processing and depends on the carrier and destination. Estimated delivery dates are not guaranteed.

 

Tracking information will be provided when available. LuxVia is not responsible for delays caused by carriers, weather, incorrect addresses, or circumstances outside our control.

 

Customers are responsible for entering a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs.

 

RETURNS FOR PHYSICAL PRODUCTS

 

Eligible physical products may be returned within 14 calendar days of confirmed delivery. Items must be unused, unopened, unworn, and returned in their original condition and packaging.

 

To request a return, email luxvialogistics@gmail.com before sending the item back. Returns sent without prior authorization may not be accepted.

 

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are nonrefundable.

 

The following items are not returnable:

 

• Digital products, downloads, or accessed course materials

• Used, opened, damaged, or altered products

• Personalized or custom-made items

• Final-sale or clearance merchandise

• Gift cards

 

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

 

Contact luxvialogistics@gmail.com within 3 calendar days of delivery if an order arrives damaged, defective, or incorrect. Include the order number and clear photographs of the item and packaging. After review, we may provide a replacement, store credit, or refund.

 

REFUND PROCESSING

 

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on the customer’s bank or payment provider.

 

If a purchase was made through a buy-now-pay-later provider, any approved refund will be processed through that provider and remains subject to its processing time and account terms.

 

ORDER CANCELLATIONS

 

Physical orders may be canceled before they are processed or shipped. Once an order has shipped, it must follow the return process described above.

 

Digital orders cannot be canceled after the content has been accessed, viewed, or downloaded.

 

CONTACT US

 

For shipping, access, return, or refund questions, contact:

 

LuxVia Logistics / LuxVia Courier Academy

Email: luxvialogistics@gmail.com